FAQ
Answers to All Your Questions at ftk99
From betting, deposits, VIP, and verification to responsible gaming — you will find clear and detailed answers to any question about ftk99 on this page.
Whether you are new to ftk99 or an experienced player — if you have questions about your account, payments, sports betting, or the VIP program, this FAQ page is your first stop. Browse the categories below carefully — you will find most answers here. If anything is still unclear, reach out via our 24/7 live chat or email.
Detailed Q&A
Your Questions, Our Answers
Cricket & Sports Betting
Decimal odds are the simplest format. Multiply your stake by the odds to get your total return. For example, a ৳100 bet at odds of 2.50 returns ৳250 if you win (including your original ৳100). Profit = total return minus your original stake.
At ftk99, the most popular markets among players are match winner, toss winner, top run scorer, first wicket to fall, over/under runs, and innings total runs. Ball-by-ball markets are also very popular in T20 format.
If a match is cancelled due to rain or declared a no result, the bet is generally voided and your original stake is refunded. However, if the result is determined by the DLS method and the match is considered complete, the bet stands and is settled.
Log in to ftk99, go to the Sports section, select Cricket, and enter the BPL section. You will see the available markets — select your preferred odds, add them to your bet slip, enter your stake amount, and confirm.
No, the core rules are the same. For example, you can choose the match winner market for a Bangladesh vs India game. The same markets are available for T20 World Cup and ICC tournaments. The only difference is the format — Test matches have more innings-based markets.
Limits & Controls
Contact ftk99 via live chat or at [email protected] — our team is available 24/7 in both Bengali and English. You can also find self-exclusion and deposit limit options on the Responsible Gaming page.
You can set a cooling-off period from your account settings, during which you will not be able to place bets. For long-term self-exclusion, contact the support team directly — they can restrict your account for a set period or permanently.
ftk99 is for players aged 21 and above only. This age requirement must be met before creating an account or placing any bet. Proof of age (NID) may be requested during verification.
Yes. From the Responsible Gaming section in your account, you can set daily, weekly, or monthly deposit limits. These limits take effect immediately and help you stay in control.
Chasing losses with bigger bets, losing focus on family or work, being unable to stop betting, and continuing to play despite financial pressure — these are warning signs. If you experience any of these, set limits immediately or reach out to support.
Deposits
Deposits are usually reflected instantly. If funds have not arrived after a short wait, contact us via live chat with your transaction ID or reference number. Our team will resolve the issue as a top priority.
At ftk99 you can currently deposit via bKash, Nagad, Rocket, Upay, and bank transfer (such as Dutch-Bangla Bank, Islami Bank, and BRAC Bank). The minimum deposit is ৳200 for all methods.
ftk99 does not charge any fees on deposits. However, your payment service provider (such as bKash or Nagad) may apply their own charges. Check the fee policy of your mobile banking app before depositing.
Log in to ftk99 and go to the Cashier section, select "Deposit", and choose bKash. Send the payment to the displayed bKash number and enter the transaction ID in the form. Once confirmed, the balance will be added to your account.
The minimum deposit is ৳200 for all payment methods. Your first deposit comes with a 200% bonus — deposit ৳1,000 and ৳2,000 in bonus funds are added, giving you a total balance of ৳3,000.
Verification & Documents
Yes. For security purposes, the name registered on your ftk99 account must exactly match the name on your bKash, Nagad, or bank account. A mismatch may cause issues when withdrawing.
A National ID card (NID), passport, or driving licence are accepted as proof of identity. A utility bill or bank statement may be required for address verification. All documents must be clear and legible.
Yes. ftk99 uses SSL encryption to protect all documents and follows a strict privacy policy. Your information is never shared with third parties without your permission.
The verification process ensures account security, prevents fraud and identity theft, and confirms that withdrawal funds go to the rightful owner. It is done for your protection.
The reason for rejection is usually communicated by email. If a document is unclear or expired, upload a new one. If the issue persists, contact [email protected] or live chat — the team will assist you through the entire process.
VIP Benefits
ftk99 has four VIP tiers — Bronze, Silver, Gold, and Platinum. Each tier has a different weekly cashback rate: up to 0.2% at Bronze, 0.4% at Silver, 0.6% at Gold, and 0.8% at Platinum.
In addition to weekly cashback, VIP members at higher tiers enjoy priority support, exclusive promo offers, and faster withdrawal processing. At the Platinum tier, a dedicated account manager is also available.
Cashback is calculated each week based on your total betting activity. The rate applicable to your current VIP tier is applied and credited to your account at a set time. No separate application is needed to receive cashback.
Continuing to bet regularly gives you the opportunity to be promoted to a higher tier automatically. The more active you are, the faster your tier will increase. You can view your current tier and progress on the VIP dashboard in your account.
Still have questions? We are here to help
For any issue, ftk99's support team is by your side 24 hours a day, 7 days a week, in both Bengali and English.