ftk99's Privacy Policy
Your personal information is very important to us. Read this policy to learn in detail how ftk99 collects, uses, and keeps your information secure.
Introduction & Definitions
ftk99 ("we", "our", "platform") operates a safe and reliable online casino and betting service for Bangladeshi players. This privacy policy explains how we collect your personal information, the purposes for which we use it, and the circumstances under which we may share it with third parties.
By using our website or services, you are considered to have accepted the terms of this policy. If you disagree with any part of this policy, please refrain from using our services.
Key definitions used in this policy
- "Personal Information" — any information that can directly or indirectly identify you.
- "Processing" — any operation involving personal information, including collection, storage, use, disclosure, or deletion.
- "User" — any person who visits the ftk99 website or creates an account.
- "Cookie" — a small text file stored in your browser that helps us remember your preferences.
Our Commitment
ftk99 operates with SSL encryption and a fair play policy. Ensuring the security of your information is our top priority.
What Information We Collect
When you create an account or use our services at ftk99, we collect information in two main ways — information you provide directly and technical information collected automatically.
Information You Provide
Information you provide during registration, verification, and transactions:
- Full name and date of birth
- Email address and mobile number
- National ID card or passport details (for KYC verification)
- Payment account details (bKash, Nagad, Rocket, Upay or bank account number)
- Transaction history — records of deposits and withdrawals
- Gaming activity information and betting history
Automatically Collected Information
When you visit our website, the following information may be collected automatically:
- IP address and device type
- Browser type and version
- Operating system
- Time spent on the website and list of pages visited
- Referral URL (which site you came from)
- Information collected through cookies and similar tracking technologies
Cookie Policy
ftk99 uses cookies and similar technologies to improve your browsing experience. Cookies are used for three main reasons: (a) to remember your login status and manage secure sessions; (b) to analyse usage of our services so we can improve them; and (c) to save your preferences and settings.
You can disable cookies by changing your browser settings, however some of our services may not function properly as a result.
Purposes of Information Use
ftk99 uses the information collected from you only for specific, legitimate purposes. Details are set out below.
- Account management and verification: We use your information to confirm your identity and keep your account secure.
- Processing financial transactions: To accurately complete deposit and withdrawal requests. All transactions are processed securely via bKash, Nagad, Rocket, Upay or bank transfer.
- Providing customer support: To resolve your complaints and questions via 24/7 live chat and email.
- Security and fraud prevention: To prevent unauthorised access, money laundering, and fraudulent activity.
- Ensuring responsible gaming: To identify problematic gaming behaviour and provide timely support.
- Meeting legal obligations: To comply with applicable laws and regulations.
- Service improvement and analysis: To evaluate our platform's performance and improve the user experience.
- Relevant communications: To keep you informed about important account updates, security alerts, and changes to our services.
Information Sharing Policy
ftk99 does not sell or rent your personal information. However, information may be shared with third parties in certain circumstances.
Service Providers
Limited information may be shared with trusted technology partners for specific functions such as payment processing, technical infrastructure, and fraud prevention. These partners are required to comply with our security standards.
Legal Requirements
Information may be disclosed where required to comply with court orders, lawful requests from government agencies, or applicable law. Only the minimum necessary information is disclosed in such cases.
Security Protection
Information may be shared with relevant authorities to detect and prevent fraud, money laundering, or other illegal activity. The primary purpose is to ensure user safety.
Use of Information for Marketing
ftk99 does not sell your information to third-party advertisers. However, your information may be used to inform you about relevant offers on our own platform. You may contact us at any time to opt out of such communications.
Information Security Measures
To ensure the security of your information, ftk99 has implemented multiple layers of technical and organisational safeguards.
Technical Safeguards
- All data is transmitted via SSL/TLS encryption, keeping your information secure in transit.
- Stored data is protected with AES-256 encryption.
- Regular security audits and vulnerability assessments are conducted.
- Firewalls and intrusion detection systems remain active.
- Account security through multi-factor authentication.
Organisational Safeguards
- Only authorised staff can access your personal information.
- All staff operate under strict confidentiality agreements.
- Data access logs are maintained and reviewed regularly.
- Staff receive regular data protection training.
- A clear process is in place for handling security incidents.
Steps in the Event of a Security Breach
If a security breach occurs and there is a risk that your information has been affected, ftk99 will notify you as quickly as possible. All necessary steps will be taken to mitigate any harm and applicable legal obligations will be followed.
Data Retention Period
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy or as required to meet legal obligations.
General Retention Guidelines
- Account information: For as long as the account is active and for the period required by applicable law after it is closed.
- Financial transaction records: Retained for the long term in compliance with anti-money laundering and tax laws.
- Cookie data: Session cookies are deleted when the browser is closed; persistent cookies are automatically deleted at the end of their set period.
- Support communications: Retained for a limited period for the purpose of improving service quality.
Once the need to retain your information has ended, we securely delete it or anonymise it so that you can no longer be identified.
After Account Closure
When you request to close your ftk99 account, we will verify your information and begin the process of deleting it after fulfilling applicable legal obligations.
Your Rights and Controls
You have specific rights over your personal information. ftk99 fully respects these rights.
You have the right to receive a copy of the information we hold about you.
If you believe your information is incomplete or inaccurate, you may request that it be corrected.
In certain circumstances, you have the right to request that your information be deleted.
In certain cases, you may request that the processing of your information be restricted.
You have the right to object to the use of your information for marketing purposes.
You have the right to receive your information in a structured format.
How to Exercise These Rights
To exercise any of the above rights, please contact the ftk99 support team. Reach us via 24/7 live chat or by writing to [email protected]. We provide support in both Bengali and English. Your request will be processed as quickly as possible after it is received. Some information may be requested to verify your identity.
Protection of Minors' Information
ftk99 is an adults-only platform — for users aged 21 and above only. We do not knowingly collect any personal information from persons under the age of 21 and have no intention of doing so.
Age verification is mandatory during the registration process. If information from a person under the age of 21 enters our records by any means, we will delete it immediately and close the associated account.
If you believe that a person under the age of 21 has registered on ftk99, please let us know at [email protected].
Policy Changes and Updates
ftk99 reviews this privacy policy from time to time and updates it as needed. This policy may be revised when there are changes to our services, new legal requirements, or changes to our business operations.
For significant changes, we will notify you via your registered email or through a notice on the platform. Continued use of our services after any changes will be considered as your acceptance of the updated policy.
The "Last updated" date at the top of this page always indicates the most recent version of the policy. We recommend that you visit this page regularly.
Contact Us
If you have any questions or concerns about this privacy policy, please contact our support team.
International Data Transfers
To operate ftk99's services, your information may sometimes be stored or processed on servers located outside Bangladesh. Regardless of where your information is processed, the protection standards described in this policy remain unchanged.
For international data transfers, we ensure that the destination country or organisation provides adequate data protection guarantees, or we follow legally valid data transfer mechanisms. Your data security at every stage is our top priority.
Third-Party Websites & Services
ftk99's services may include links to certain third-party tools or services for technical purposes. These third parties have their own privacy policies, and ftk99 is not responsible for their practices.
Our payment service providers — bKash, Nagad, Rocket, Upay, and bank transfer — operate independently under their own privacy and security policies. When completing a transaction, the terms of the relevant payment service will also apply.
We recommend that you read the privacy policy of any third-party service before using it.
Log in to ftk99 for more information or support
Our 24/7 support team is always ready to answer any questions related to privacy.